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DiplomaRecommended
Diploma of Professional Customer Service
- Vancouver, Canada
- 0.75 years
- English
- On campus
- Diploma
About the program
A nine-month customer service certificate with a four-month paid co-op.
Program highlights
- Internship available: yes
- Placement support: yes
- Work during study: yes
- Post-study work rights: no
- PR pathway friendly: no
What you will learn
- Apply core principles of Professional Customer Service
- solve subject-relevant problems
- and communicate results effectively. Suggested learning areas: Nine months: 336 classroom hours
- a 336-hour co-op. Courses are cross-cultural communication
- interpersonal skills for the workplace.
Career outcomes
- Guest service representative
- retail salesperson
- medical customer service representative
- restaurant service provider
- client service provider
- operations and customer support
- call centre agent
Curriculum
- Nine months: 336 classroom hours and a 336-hour co-op. Courses are cross-cultural communication
- interpersonal skills for the workplace
- marketing essentials
- customer service skills
- business correspondence and workplace preparation
- followed by the co-op placement.
Entry requirements
Academic
- High School Diploma (Grade 12) or GED plus English proof. Early Childhood Education also needs health declaration
- 2 references
- interview
- criminal record check
- TB test and statement of intent.
Accepted academic background
High School Diploma (Grade 12) or General Education Development (GED); no minimum grade published
Language tests
- IELTS Academic 5.5
- TOEFL iBT 65
- Duolingo 100
- PTE Academic 50 (no single score lower than 50) or overall 52
- Cambridge B2 First 160 (grade C)
- Institutional test VanWest EAP 300 final grade 75%
- IELTS Academic 5.5
Documents you’ll need
- English Language Test Results
How to apply
- Check the entry requirements and start dates on the programme page ( Apply online with the Register Now application form ( and pay the international application fee of 250 CAD. Provide proof of Grade 12 or GED and English (IELTS
- TOEFL
- Duolingo
- PTE
- Cambridge
- EIKEN or VanWest EAP . Pay tuition through the Make Payment page (.
Other costs
| Tuition per year | $8,900 CAD |
|---|---|
| Application fee | $250 CAD |
| Deposit | _ |
Program details
| Campus | Vancouver |
|---|---|
| Faculty or school | Vocational College Programs (Co-op) |
| Department | _ |
| Teaching language | English |
| Credit value | _ |
| Study pace | Fixed |
| Post-study stay | _ |
| Scholarship note | _ |
Intakes and deadlines
Program starts
December 2026
Apply by
No deadline listed
Program starts
August 2027
Apply by
No deadline listed
Program starts
September 2027
Apply by
No deadline listed
Frequently asked questions
The program takes 0.75 years.
Tuition is $8,900 CAD per year. The application fee is $250 CAD. The estimated living cost is $23,448 CAD.
Accepted language tests: IELTS Academic 5.5, TOEFL iBT 65, Duolingo 100, PTE Academic 50 (no single score lower than 50) or overall 52, Cambridge B2 First 160 (grade C), Institutional test VanWest EAP 300 final grade 75%, IELTS Academic 5.5.